We are committed to ensuring that you get all the support you need to adjust to life and study in Australia and to be successful in your studies.

Prior to commencing your studies, you will be required to participate in a compulsory orientation program that will include information on:

• • • details of internal and external support services available to assist in the transition into life and study in Australia. Such services include welfare services, accommodation services, academic and career advice, IT support, and student learning assistance, English language support and social inclusion activities.
    • legal, emergency and health services
    • facilities and resources
    • organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals.
    • any student visa conditions relating to course progress and attendance.

The enrolment form you complete will also help us to identify any support you need and depending on the course you are enrolling in and your support needs can also be discussed during the orientation.

Services that we can offer to you include:

• • • Mentoring from trainers.
    • Additional classes, tutorials and workshops.
    • Online support and exercises for some courses.
    • Computer and technology support.
    • Referral to external support services.

Contact us at any time to discuss your support needs. Any referrals to external support agencies will not incur a fee.